How to Utilise Emotional Intelligence in the Workplace

emotional intelligence in the workplace

Emotional intelligence, also known as Emotional quotient (EQ), is one of the major reasons behind everyone’s success in digital work for the future. According to the World Economic Forum’s “Top 10 Required Employee Skills”, EQ was ranked 6th to grow and develop in the workplace of the future.

But what exactly is EQ? How can learning courses in Perth affect your career? What impact can it have on your physical and mental wellbeing?

What is Emotional Intelligence?

Emotional Intelligence, or EQ, refers to the ability and capacity of a person to understand, perceive, and manage their feelings and emotions. Mostly in Perth, leadership training includes learning the basics of EQ and understanding how it can be implemented in the workplace. This skill allows one to keep their emotions intact and manage five core components:

Self Awareness

The ability to understand and acknowledge your emotions and mood, and how they may affect others.

Self Regulation

The ability to regulate and control impulses. Basically to think before acting.

Internal Motivation

The ability to create such a drive within to pursue personal goals, making one feel realistic and optimistic.


The ability to acknowledge the efforts and understand other’s motivation to build and lead a team.

Social skills

The ability to build networks and manage a one-on-one relationship.

These skills are important in nearly every area of workplace performance. Applying EQ to leadership is a natural process. Managers and leaders are responsible to filter the right employees, develop the right skills, and maximise their performance. While taking such decisions emotions play a crucial role. EQ covers several critical skills that are required in business and to function as a team, such as communication, pursuing excellence, conflict resolution, and many more.

Importance of Emotional Intelligence

Daniel Goleman’s book “Emotional Intelligence: Why It Can Matter More Than IQ.” sparked an interest among people for emotional intelligence. In the book, Goleman explained that emotional intelligence doesn’t predict success in life. Although it plays an important role in the workplace. This concept quickly attracted the attention of human resource managers and business leaders. EQ influences the interaction between an employee and their colleagues, affects the performance, manages stress and conflicts, job satisfaction, etc.

Studies have shown that employees who score higher based on the EQ test, tend to get rated higher on the measures of their leadership abilities, interpersonal functioning, and stress management. Successful people at work are not just smart, they also have higher EQ. This doesn’t mean that only the CEO or senior managers possess the quality of EQ. People who want to move up their career ladder and achieve success can practice emotional intelligence.

Why EQ Matters at the Workplace?

According to a survey of hiring managers, almost 75% of them provided their suggestion that they value an employee whose EQ is higher than their IQ. Emotional Intelligence is recognised as one of the most valued skills required to improve communication, problem-solving, management, and build a relationship with the workplace. EQ can be improved with proper training and practices

Here’s how to differentiate an employee from the other to know their EQ level

People With High EQ

  • Make better decisions and solve queries
  • Able to handle pressure and maintain their calm
  • Provide conflict resolution
  • Have great empathy
  • Listen, reflect, and respond to all criticism

People With Low EQ

  • Plays victim card to avoid taking responsibility for mistakes
  • Have a passive communication style
  • Refuse to work in a team
  • Are overly critical of others
  • Dismisses other’s opinions

Are you looking for an emotional intelligence course in Perth to thrive in the workplace?

JEM Management Training provides you in-depth information about emotional intelligence and the benefits of using this skill in the workplace. Their emotional training program in Perth balances theoretical knowledge of Daniel Goleman’s model with the practical application of skills that can be used in everyday life to enhance emotional intelligence.

If you wish to know more about their other courses, visit Jemtraining.com.au.